Welcome to Celidior! Here are some frequently asked questions on shipping and order tracking that you might find useful.

HOW LONG DOES SHIPPING TAKE?

. We offer expedited tracked shipping worldwide. Shipping takes approximately 6-12 days within the United States depending on your location. 

• we deliver Monday to Friday;
• we will try to deliver your package at least two (2) times to the delivery address. We reserve the right to cancel your purchase if no one has signed for your package receipt;
• you are responsible for the package once delivery has been made;
• you must inspect the products within a reasonable time of receipt and you are required to accept the product, unless you notify us within fourteen (14) days of receipt that the products are refused.

Delivery times are given for information only.

. Shipping to outside the US (except HI, AK, GU, PR), Canada, Australia, New Zealand, UK, Germany, France, Italy, Ireland, Spain and Poland: 7 - 15 days (tracked international shipping). 

. Items not delivered after 30 days will be refunded. 

. Shipping to other countries and regions: 10-20 days (international shipping tracked).

Items not delivered after 30 days will be refunded.

. Shipments to the USA are handled by DHL, USPS or UPS, while items going to UK and Canada are handled by Royal Mail and Canada Post respectively. Items going to France are handled by La Poste, while items going to Australia are handled by Australian Post.  

As part of a delivery made by the Post Office, if the package arrives open and/or damaged, we invite you to refuse it.

If you decide to accept the goods, you must register detailed handwritten reservations on the anomaly observed and complete an anomaly statement as required by the regulations of the Post Office.

This form must be sent to us so that we can open an investigation and initiate compensation proceedings, if necessary.

If you refuse the goods, in addition to the handwritten reservations, you must ask the carrier to send the package back to us, accompanied by a statement of which we encourage you to keep a duplicate.

In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and/or damaged package, you must issue detailed handwritten reservations which you will notify on the deliverer's slip and which you notify by mail, as well as the carrier, within three (3) working days of delivery.

.When you place an order with us, you will receive an email confirming your purchase and another email with the tracking ID for you to track your order in real time as it speeds through the delivery network.

WHERE DO YOU SHIP TO?

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Netherlands, Australia and most of Southeast Asia.

SHIPPING PRICE?

We offer free shipping on all orders over $75. And charge $8.90 to $11.90 with Standard shipping & 12.90 - 19.90 with Express shipping for orders within the US.
For orders outside the US, we will charge different fees depending on the delivery address.

WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?

Under our Refund Policy, we will issue a refund for your item that does not arrive after 30 days (or 60 days depending on your location) from the order date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

HOW DO I TRACK MY ITEMS WITH MY COUNTRY's LOCAL DELIVERY COURIER?

We provide an international tracking number and local tracking number if you wish to track your item with your country’s local postal service to see estimated delivery dates once your item has arrived in your country. Please use your tracking number if you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post) Enter your tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your tracking number to be generated – in most cases, the tracking number will start to show an estimated delivery date once your item is in transit within your country.

HOW LONG DOES IT TAKE TO RECEIVE A TRACKING NUMBER?

It takes approximately 2-3 business days to receive a tracking number for your item. Please note that it may take up to 5 days to receive your tracking number , as we will have to tailor the item according to your size selection before shipping them out. For multi-item orders, tracking numbers for all items will only be sent once all the items have been shipped. The tracking numbers will be sent to your email address you used during checkout.

HOW DO I TRACK MY ORDER USING MY TRACKING NUMBER?

To track your order in real time, just click on the tracking number sent to your email to see the delivery status of your order.

We’d love to hear from you! If you need any help with your order, feel free to contact us with your order number or reach out to us at support@celidior.com.