At Celidior, we take customer satisfaction very seriously. Please be assured that we take extra care to ensure that all our customers receive their items on time, and we will do our best to ensure that your order reaches your address promptly. Please understand that while we take every effort to minimize delays, sometimes factors beyond our control (i.e., peak seasons, delivery strikes) may affect delivery times. All our customers are protected by our buyer protection and refund policy (“Refund Policy“) when you make a purchase through us. If you do not receive your item by the stipulated timeframe in our Refund Policy, we will make a full refund for your purchase.In making a purchase through our store, you agree to the refund policy as set out below. Our full Terms & Conditions are available here.  We process refunds in accordance to our refund policy as stated below:

Return

We want you to love your purchase. If you're not completely satisfied, we’re here to help.

Return Period

You have 30 days from the date of delivery to request a return.

We take a maximum of 3 days to process return requests.

You can return the item at the store or by mail.

Free Return Shipping

We offer $0 return shipping on all eligible returns.
There are no hidden fees — returning an item is completely free.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unwashed, and in original condition
Items must include all original tags and packaging
Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items cannot be returned:
Final sale items
Gift cards
Items marked as non-returnable on the product page

How to Start a Return

To initiate a return:

Contact us at: support@celidior.com or +1 3019852262
Provide your order number and reason for return
We will send you a free return label and instructions

Refunds

Once your return is received and inspected:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Exchanges

We currently do not offer direct exchanges.
If you need a different size or item, please return your item and place a new order.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos.
We will resolve the issue as quickly as possible at no extra cost.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card company or payment provider
If you still need help, contact us at: support@celidior.com or +1 3019852262.

Updated on: March 25, 2026.